[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"legal-pages":3,"legal-page-privacy-policy":22},[4,13],{"id":5,"title":6,"description":7,"content":8,"slug":9,"createdAt":10,"updatedAt":10,"publishedAt":11,"documentId":12},22,"Privacy Policy",null,"# **Privacy Policy**\n\n##### Effective Date: April 19, 2023\n\n\n#### **Overview**\n\nMRCOOL, LLC (\"we\", \"us\" or \"our\") is committed to protecting the privacy of the personal information collected by or submitted to us on our websites at:\n\n- [www.mrcool.com](www.mrcool.com)\n- [www.mrcooluniversal.com](www.mrcooluniversal.com)\n- [www.mrcooldiy.com](www.mrcooldiy.com)\n- [www.mrcoolfranchising.com](www.mrcoolfranchising.com)\n\nThese websites together with other websites owned, operated, or controlled by us are referred to herein, individually and collectively, as the “Website”. We provide the Website and our products and services to you subject to the following conditions (this “Policy”), which is subject to, and incorporated by reference into, our Terms of Use.\nDepending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include: (i) information we receive from you on applications, warranty forms, account registrations and in other communications to us, whether in writing, in person, by telephone or any other means; (ii) information about your transactions with us, our affiliates, or others; and (iii) information we receive from a consumer reporting agency.\nThis policy does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity.\n\nBY VISITING OUR WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ THIS POLICY AND AGREE TO THE COLLECTION, USE AND OTHER PROCESSING OF YOUR INFORMATION IN ACCORDANCE WITH THE PRACTICES DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE TO ALL OF THE TERMS, CONDITIONS AND PRACTICES SET FORTH HEREIN, DO NOT ACCESS THE WEBSITE OR ANY OF ITS PAGES.\n\n### **How We Collect Your Information**\n\nWe do not generally collect information that personally identifies individuals except when individuals knowingly and voluntarily provide such information to us. For example, we will gather information about individuals when they submit orders, register for an account, submit warranty registrations, or submit comments, questions or requests for information to us on this Website. We use information we receive to operate and improve the content of this Website, and to provide the product(s), service(s) or information, or carry out the transaction(s) that you have requested or authorized. We also send you emails and text\u002FSMS messages about promotions if you have opted in, and may retain information for record keeping and legal purposes along with the content of your order.\n\n### **Cookies and Other Tracking Devices**\n\nEvery time you come to the Website, our Website’s web server automatically collects and we may use your cookies, web beacons, and other similar tracking technologies (collectively “Tracking Technologies”) to collect “non-personal” information as you browse our Website. For example, any or all of the following information may be accessed, collected, analyzed and stored during or after your visits to our Website: the name of the domain from which you access the Internet; the date and time you access our Website; the pages that you visit on our Website and the sequence in which you visit them; the amount of time that you spend on any given page of our Website; the Internet address of a Website that you visited immediately before visiting our Website; the Internet address of a Website from which you linked directly to our Website, if any; the Internet address of a Website that you visit immediately after leaving our Website; the type of operating system on your computer; and the type of browser that you are using to view a Website. Generally, your email address and all other personal information is collected only when you voluntarily provide that data while registering for activities such as online ordering and warranty registrations.\n\nSome of these Tracking Technologies may be placed by third party service providers, such as Google, to help determine the effectiveness of our advertising campaigns or email communications. These Tracking Technologies may be used by these service providers to place a persistent Cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or open emails and compile anonymous information in relation to those page views. The use of Tracking Technologies by third party service providers is within their control and not ours. We do not control their websites or their policies and practices regarding your information and you should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements or promotions and other sites you encounter on the Internet. This Policy does not cover any use of information that a third party service provider may directly collect from you and we do not undertake to confirm, investigate, or police their practices.\n\nUsing these Tracking Technologies is a standard practice on the Internet. If you do not want a cookie placed on your computer as a result of using the Website, you may disable cookies altogether by setting your browser or third party software to reject cookies. If you reject the cookie, you may be unable to use portions of our Website that require registration, some pages of the Website might not function properly, and the Website experience will not be capable of being tailored to you from visit to visit. Please consult your web browser's documentation for more information about how to turn cookies on and off for your browser. Cookies are placed on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.\n\nBy visiting our Website, you acknowledge, understand and hereby agree that you are giving us your consent to track your activities through use of these Tracking Technologies.\n\n### **Use and Sharing of Information**\n\nWe use the information you provide in a variety of ways, including processing product orders, conducting promotions, registering products, responding to franchising inquiries, processing franchise applications, helping us understand how you use our Website and internal business purposes. This includes using Tracking Technologies, web server log files and tracking code, and information we receive through the use of these Tracking Technologies to analyze trends, administer this Website, track users’ movement, and gather broad demographic information for aggregate use. Information of this type may be combined with other sources of information for these purposes. This allows us to recognize your needs and continue to make the improvements that are important to you and our customers.\n\nWe may share information with our independently owned franchisees, affiliates, and other third parties to perform functions or services on our behalf, to fulfill product orders placed on our Website, conduct promotions and for other purposes. Generally, we do not sell, rent, lease or disclose your personal information to third parties except if you consent to such disclosure or as described in this Policy. We will share aggregated demographic information with our affiliates and other third parties. In the event that we go through a business transition, such as a merger, another company acquires us or our affiliates, or we sell a portion of our assets, your personal information will, in most instances, be part of the assets transferred. We may, but are under no obligation, to keep information we collect indefinitely.\n\nWe reserve and have the right to disclose any information about you or your use of this Website without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend our rights, property or safety or that or those of our affiliates or franchisees, other users of this Website, or the public; (ii) enforce the Terms of Use or other terms for this Website; or (iii) respond to claims that any content violates any law or the rights of third-parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.\n\n### **How We Protect Your Information**\n\nWe have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access.\n\nNo security system is impenetrable. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this Website strictly confidential.\n\n### **Third Party Links**\n\nThe Website may contain links to other websites. Unless otherwise expressly stated in our Terms of Use, we do not own, operate or control such websites, all of which shall be governed by their own terms and conditions and privacy policy and not this Policy. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website. This Policy applies solely to information collected on the Website. We cannot control and are not responsible for the privacy practices or content of such other Websites. We encourage you to read the privacy statements of each and every Website that collects personally identifiable information.\n\n### **Opting Out**\n\nIf you do not wish to receive periodic mailings or e-mails, or telephone contact concerning our Website or our products or services, you may opt-out of receiving such marketing or promotional communications by sending us a written request with your name, email address and the word “Remove” in the subject line to support@mrcoolfranchising.com. You may also follow the opt-out instructions in the communication you receive from us. However, if you choose to opt-out of marketing or promotional communications, we reserve the right to contact you regarding technical support and any other matter that might affect our service to you, and\u002For your use of the Website, as applicable.\n\n### **California Privacy Rights**\n\nCalifornia Civil Code Section 1798.83 (known as the \"Shine the Light\" law) gives residents of California that have an established business relationship with us certain rights including to receive information regarding our sharing of personal information with third parties for their direct marketing purposes. Please send any such request in writing by email to support@mrcoolfranchising.com or by mail to MRCOOL, LLC, 48 Remington Way, Hickory, Kentucky 42051, Attention: IT Department. We will not accept requests via the telephone or facsimile.\n\n### **Notice of Collection**\n\nWe may collect or process various categories of personal information. This Policy contains information on the categories of personal information collected and\u002For whether we sell or share personal information. We retain the information for as long as needed to meet the purpose for processing and in accordance with this Policy. If you have a request regarding your information and would like to exercise your rights under applicable law, please contact us through the methods provided in the “Questions” section below. In the request, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information. You may designate an authorized agent to make a request on your behalf. Such authorized agent must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. We will respond to verifiable requests received from consumers as required by law. If we are unable to verify your identity, we may deny your requests. We only use sensitive personal information to perform services on behalf of the business, and therefore we do not offer the right to limit the use or disclosure of your sensitive personal information. Applicable law may prohibit unreasonable adverse treatment of individuals for exercising their rights.\n\n### **Children**\n\nThe Website is not directed toward children under the age of thirteen, and we do not knowingly collect any personal information from children under the age of thirteen. If you are between the ages of thirteen and eighteen, please ensure that you use the Website with the permission of a parent or guardian. If a child provided this Website with personal information, we ask that a parent or guardian send us a written request to the address listed below and we will promptly delete the child's information from our records.\n\n### **Questions**\nIf you have any questions regarding this Policy, please contact us at:\n\nMRCOOL, LLC 48 Remington Way Hickory, Kentucky 42051 Attention: IT Department\n\nTelephone: (270) 366-0457\nEmail: support@mrcoolfranchising.com\n\n### **Policy Version and Changes**\n\nThis Policy is effective as of April 19, 2023. From time to time we may change this Policy and will post the revised version here, so we suggest that you check back periodically for the most up-to-date version of our Policy. If you do not agree to the new posted Policy, your only remedy is to discontinue use of the Website.","privacy-policy","2024-01-04T20:22:29.339Z","2024-01-04T20:26:57.451Z","u7mzlpj4xuibv1zexngdqpbv",{"id":14,"title":15,"description":7,"content":16,"slug":17,"createdAt":18,"updatedAt":19,"publishedAt":20,"documentId":21},32,"Terms of Use","# **Terms of Use**\n\n### **I. Introduction**\nThese Terms of Use constitute a binding legal agreement between you and MRCOOL, LLC (“MRCOOL”). By using mrcool.com and any associated services (collectively, the \"Website\"), you read, understand and agree to these Terms of Use and applicable laws and regulations. If you do not agree to these terms, or if you can not comply with them, please cease use of the Website now and in the future. We also reserve the right, at our sole discretion, to change these Terms of Use at any time. It is your responsibility to confirm any changes to these conditions. And your continued use of the sites after we post any modification means that you agreed to the Terms as modified. The Terms of Use (“Terms”) apply to the following websites:\n\nwww.mrcoolfranchising.com\n\nSome sites may have additional terms and conditions that govern their use or require you to enter into a written agreement with us, such as an End User License Agreement. Any Terms in a separate written agreement or additional posted terms associated with a Website will become a part of these Terms and, thus, part of your agreement with us. In the event of an objection, the provisions of another written agreement apply, followed by additional published terms, and then these Terms.\n\n### **II. Privacy Policy**\n\nPlease read our [privacy policy](https:\u002F\u002Fwww.mrcoolfranchising.com\u002Flegal\u002Fprivacy-policy) for more information.\n\n### **III. Submissions**\n\nYou can submit questions, comments, feedback, suggestions, ideas, plans, notes or other information about MRCOOL or our products (collectively, \"Submissions\"). Whether posted on the Website or provided to MRCOOL by email or otherwise, any Submission will not be confidential information and will become the sole property of MRCOOL. MRCOOL has exclusive rights, including all intellectual property rights, and reserves the right to use and distribute unlimited submissions for commercial or other purposes without credit or compensation to you.\n\n### **IV. Our Content**\n\nAll content on the Website (images, text, brands, logos, design, code, etc.) is owned by or licensed to us and is protected by copyright, trademark, patent, or other intellectual property laws. Use or access to our Website does not give you ownership or license of such content. You may not use the content on our Website without the express permission of the content owner. Also, if any of the content contains a legal notice, do not modify, delete, or obscure this notice. The Website displays trademarks, service marks, logos, or other source designations (collectively, the \"Marks\"). All trademarks are registered or unregistered trademarks of MRCOOL, its affiliates, or its licensors or content providers. All trademarks are the exclusive property of their respective owners. In addition, accessing and using the Website does not imply or otherwise grant ownership of the license, use rights, or trademarks. You can find more information about our trademarks here and more information about out patents here. We may change, delete, or add content on our Website without notice to you.\n\n### **V. Cookies**\n\nWe employ the use of cookies. By accessing the Website, you agreed to use cookies in agreement with the Website's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.\n\n### **VI. Use of Our Services**\n\nIn order to access some features of our Services, you may have to obtain an account. An account will be assigned through the Dealer Sign Up process, for more information - see our Dealer Sign Up form here. You may not:\n\n-   *1.  Use another User's account without permission, or solicit, collect or use the login credentials of other users; or*\n-   *2.  Sell, transfer, license or assign your account, username, or any account rights.*\n-   *3.  When creating your account, you must provide true, current, accurate and complete information, and you must update your information      as necessary to maintain its truth and accuracy. You are responsible for keeping your password secure and you are responsible for the                    activity that occurs on your account. You may be liable for our losses or the losses of others due to unauthorized use. If you become aware            of or suspect any breach of security or unauthorized use of your password or of your account, you should notify us immediately at the                  address listed at the bottom of this page.*\n-   *4.  You agree you have the legal right and capacity to enter into these Terms and to comply with all laws, rules and regulations (e.g., federal, state, local and provincial) applicable to your use of our Website and any content you submit, post or display (e.g., images, photographs, graphics, audio, video, text, information, works of authorship, applications, links, and other communications, content or materials) (collectively, “User Submissions”), including without limitation, copyright laws and export laws.*\n-   *5.  Circumvent, disable or otherwise interfere with any security-related features of our Website or features that prevent or restrict use or copying of any Materials and User Submissions or enforce limitations on use of our Website and the Materials or User Submissions;*\n-   *6.  Engage in any activity that interferes with or disrupts our Website (or the servers and networks which are connected to our Website), including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature;*\n-   *7.  Inject content or code or otherwise alter or interfere with the way any part of our Website is rendered or displayed in a user's browser or device;*\n-   *8.  Change, alter or modify any part of our Website for any reason;*\n-   *9.  Use or launch any type of automated system, including but not limited to, \"robots,\" \"spiders,\" or \"offline readers,\" etc., that accesses our Website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;*\n-  *10.  Scrape, embed, frame or hot link the Website or any part thereof, including, but not limited to documents, images, text and code;*\n-  *11.  Access (or attempt to access) any of our Services, including Submissions, forms, data, documentation, images, and other Website functionality, by any means other than through the interfaces that are provided by us; or use our Website for any illegal or unauthorized purpose.*\n\n### **VII. Revisions to Terms**\n\nMRCOOL shall have the right at any time to change or modify these Terms or to impose new Conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting the changed or modified Terms and Conditions on this website or otherwise made available electronically via web application updates, push notifications, and\u002For emails. Any use or access of the Website by you after such notice shall be deemed to constitute acceptance by yourself of such changes, modifications or additions. These Terms will remain in full force and effect so long as you continue to access or use our Services, or until terminated in accordance with the provisions of these Terms. At any time, we may: (i) suspend, withdraw, discontinue, change, or terminate either our Website in general or (ii) suspend, withdraw, discontinue, change, or terminate these Terms and your rights to access or use our Website for any reason, particularly if we believe that you have restricted or inhibited any other user from using our Website or in any other way have used our Website in violation of these Terms. Upon termination of these Terms, your authorization to use our Website automatically terminates and you must immediately destroy any downloaded or printed Materials.\n\n### **VIII. Disclaimer of Warranty; Limitation of Liability**\n\n(a) You expressly agree that use of this website is at your sole risk. neither MRCOOL affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that this website will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of this website, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this website.(b) This Website is provided on an \"as is\" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.(c) In no event will MRCOOL be liable for any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. you specifically acknowledge that mrcool is not liable for the defamatory, offensive or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with you.(d) In no event will MRCOOL, or any person or entity involved in creating, producing, maintaining or distributing this website or the website software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use this website. you hereby acknowledge that the provisions of this section shall apply to all content on this website.(e) In addition to the terms set forth above neither, MRCOOL, nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of, the information contained within this website, or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefrom or occasioned thereby. none of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. MRCOOL, its affiliates, information providers or content partners shall have no liability for investment or business decisions based on any information provided and recommends you obtain expert advice prior to any such decisions. Neither MRCOOL, nor its affiliates, information providers or content partners warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. Additionally, there are no warranties as to the results obtained from the use of the information.(f) because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. in such states, MRCOOL’s liability is limited to the greatest extent permitted by law.\n\n### **IX. Personal Information, Monitoring, Logging and Data Utilization**\n\n(A) Any personally identifiable information you may provide to MRCOOL via this website is protected by the Privacy Policy associated with this website. MRCOOL does not want you to, and you should not, send any confidential or proprietary information to I MRCOOL via the website. You agree that any information or materials that you or individuals acting on your behalf provide to MRCOOL will not be considered confidential or proprietary. By providing any such information or materials to MRCOOL, you grant to MRCOOL an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information and materials, and you further agree that MRCOOL is free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide to MRCOOL. You further recognize that MRCOOL does not want you to, and you warrant that you shall not, provide any information or materials to MRCOOL that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another.\n(B) MRCOOL shall have the right, but not the obligation, to monitor the content and\u002For use of this website to determine compliance with this Agreement and any operating rules established by MRCOOL and to satisfy any law, regulation or authorized government request. MRCOOL shall have the right in its sole discretion to refuse access or limit access to you, and to edit, refuse to post or remove any material submitted to or posted on this website. Without limiting the foregoing, MRCOOL shall have the right to remove any material that MRCOOL, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable. By use of MRCOOL websites, servers, processors or networks, you acknowledge and agree to the fact that MRCOOL shall have the unrestricted right, but not the obligation, to log web addresses and\u002For utilize other information and\u002For data relating to use of the website as described in our Privacy Policy, and including, but not limited to the following legitimate business purposes: (a) to provide better support, websites, services and\u002For products to users of its website, products and\u002For services, (b) to verify compliance with the terms of this Agreement, (c) for use by MRCOOL for statistical or other analysis of the collective characteristics and behavior of its users, (d) to backup website, user and other data or information and\u002For provide remote support and\u002For restoration, (e) to provide or undertake: usage analysis, histories or trending; engineering analysis, histories or trending; failure analysis, histories or trending; warranty analysis, histories or trending; energy analysis, histories or trending; predictive analysis, histories or trending; service analysis, histories or trending; product usage analysis, histories or trending; and\u002For other desirable analysis, histories or trending, and (f) to otherwise understand and respond to the needs of the users of MRCOOL’s website, products and\u002For services. Such mining may entail the use of \"cookies\", \"IP addresses\", or other numeric codes or tracking mechanisms to identify a computer and\u002For user. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. Users who do not accept cookies may be unable to fully avail themselves of all of MRCOOL’s websites, products and\u002For services and may have to reenter certain repetitive data each time that data is needed.\nEffective Date: 3\u002F28\u002F2023       Last Updated Date: 3\u002F28\u002F2023","terms-of-use","2024-01-04T20:22:46.063Z","2026-09-30T16:55:10.551Z","2026-09-30T16:55:10.597Z","uzfl2phqdisls8uyrynb2vnu",{"id":23,"title":6,"description":7,"content":8,"slug":9,"createdAt":10,"updatedAt":10,"publishedAt":7,"documentId":12},27]